How does ordering online work?
We often carry limited quantities of certain items and it is very difficult to keep our website up to date at all times. For this reason, online orders cannot be guaranteed until we have confirmed your goods by e-mail.

Once you have registered and your online account has been approved, browse our catalogue for an item you are interested in.
Select the item and once on its main page, click "add to basket". It will then ask you to name the basket. This allows you to keep track of individual orders, whether it's for a particular customer or something you need to re-order every month.
Once you have named your basket, it will ask you to enter a quantity of the item that you want. This can be viewed and edited at any point by selecting "current order" at the top right of the page.

When you have finished adding all the items you want, view your "current order" and click "order items". This will send an e-mail to our sales team who will put the items together and e-mail you with a confirmation of your order as soon as possible.

How does the discount work?
We offer a 5% discount on sales over 250 (excl. VAT & postage) and a 10% discount on sales over 500 (excl. VAT & postage), providing the following conditions are met;
-If you had the goods on approval they were not overdue for return
-Payment is made immediately by credit card, debit card, cheque or cash.

Do you ship outside the UK?
Yes but we demand full payment in advance for all overseas orders. Please contact our sales office if you would like more information.

Can I order something that you don't already have in stock?

Yes but it is not always possible. Unfortunately when dealing with natural materials like stones, supply is often subject to forces outside our control.
Although we always try to deal with your order in an expedient manner, special orders and re-orders can take up to 4-6 weeks for delivery from your order confirmation. Please contact our sales office for more information regarding individual items.

What are your minimum order quantities?
Our minimum order is 15 (excluding VAT & P&P), if we send you goods on approval and the cost of goods kept is below the minimum order, you will be charged the full 15.
Please note that special orders may be subject to minimum order quantities dictated to us by our suppliers. If this is the case you will be notified before confirming your order.

I cannot visit your London office, is there somewhere else I could see your stock?
We now have a permanent concession at Cooksongold in Hatton Garden and a limited range available to view at Cooksongold Birmingham.

Along with visits to major trade shows we also make regular sales trips to colleges around the country, visiting Scotland, Cornwall, Bristol and Rochester approximately twice a year and Birmingham around four times a year. If you are a customer of ours and are interested in seeing us then please contact us for more details of our next trip to your area. Alternatively, if you are a jewellery teacher and would like to arrange for us to visit your college then please email us and we will be happy to discuss it.

Although we always try to label treated materials appropriately, buyer discretion is advised. Please ask our staff if you have any questions regarding a particular material or item of stock.

What does "treated" or "heat treated" mean?
Heat treatment is considered a fairly natural enhancement as it is a continuation of the processes that occurred in the earth when the stone was originally formed. During treatment the stone is heated to very high temperatures which can cause the colour of a stone to lighten, darken, or to change completely. It can also bring about an improvement in clarity and brightness. Heating is detectable only by trained observers in a laboratory setting and is usually irreversible.

There are some gemstones that would not be as readily available if not for heat treatment. For example; the abundance of Citrine on the market is actually the result of heat treating Amethyst.

What does "oiled" mean?
Oiling of emeralds is pretty universal, but not every emerald is oiled. When the rough emerald is mined it is thrown into a barrel of oil; when it is cut, oil is used as a lubricant on the cutter's lap. The colourless oil seeps into the fissures on the surface of the emeralds and when the fractures contain oil of a similar refractive index they are less visible to the naked eye. To complete the process oil is pressurised into the fissures of the polished stone.

What does "irradiated" mean?
Irradiation means pounding material with subatomic particles or radiation. Sometimes irradiation is followed by heating to produce a better or new colour for the gem. Blue topaz is the most common example. Although blue topaz does occur naturally, it is much paler in colour than treated topaz.

What does "stabilised" mean?
Stabilisation is the introduction of a bonding agent, usually plastic, into a porous material. Some gems are also waxed on the surface to enhance colour and lustre. Stabilised Turquoise will not break as easily and will not absorb oils and discolour as untreated turquoise may.

What does "dyed" mean?
Dyeing of chalcedony/agate and of pearls is prevalent, permanent and is generally considered acceptable practice. These colours do not occur in nature are usually pretty easy to spot, although the fact that they are dyed should always be disclosed. Dyeing of other materials however; for instance jade, lapis lazuli, turquoise, rubies, emeralds and sapphire is sometimes done to disguise poor quality goods.

Cultured freshwater pearls are farmed from freshwater mussels and grow naturally in a limited selection of colours. Most colours other than white and pale shades of pink and peach can be assumed to be dyed and should be labelled as such. Dyeing can usually be detected by looking for concentrations of dye around drill holes or around blemishes. Other kinds of cultured pearls such as Southsea pearls and Tahitian pearls may grow into a variety of exotic colours naturally because they are grown in a variety of oyster.

How are your products priced?
Unless otherwise stated, all stones on our website are priced per piece and all beads are priced per 16" string.

Are your products ethically sourced?
We are very concerned with ethical issues surrounding the stones that we supply and we try to source stones ethically as far as possible but with such a large and varied stock it is almost impossible to track where every individual stone was mined and cut. Coloured stones often go through many different hands in many different countries before they eventually arrive in the UK.

Where does your coral come from?
Coral has been a subject of debate within the jewellery industry for some time and we often get asked for more information about this very beautiful and striking looking material.

Firstly all of our corals are "deep water" corals rather than "reef building" corals. The corals that grow in protected environments like coral reefs are rarely ever used in Jewellery. Deep water corals grow in depths of 500 to 1000 feet of water and although they do still provide a habitat for marine life they are very abundant and legally harvested.

Most of our coral is bamboo and sponge coral, both of which are naturally less colourful, more porous and easier to get than the more expensive varieties. These corals are often treated and dyed in order to make them more usable and appealing.     

What is a mabe pearl?
A mabe pearl is a hemispherical shaped pearl which is grown against the inside of the oyster's shell, rather than within its tissue. Once grown, the nucleus is removed and replaced with resin and they are then given a mother of pearl back.
Although mabe pearls do occasionally appear in nature, all our mabe pearls are cultured.

What are shell pearls?
Shell pearls are actually beads cut from oyster shells which are then coated many times with a man-made nacre and polished to a high shine.

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